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Customer ServiceWelcome ..You are important to us .. we're here to help you.We DO NOT sell "snake oils" or "cure all" products.Please click on our "Good News" above to read about our latest $$$ savings for you.
"Hello .. I'm Ross McLean, Managing Director of Neptune Products a trading division of Rosmac Ltd. We're here to help you to reduce energy costs, reduce "Greenhouse Gases" and other harmful emissions by supplying maintenance products and advice that allows machinery to operate longer and more efficiently .. to do this in the most cost effective way saving our customers time and money.
Thank you for visiting our website .. we trust it helps you, like it has done for all our customers."
This section covers SALES SUPPORT, COPYRIGHT and our TERMS of TRADE including our product performance 200% Money Back GUARANTEE. SALES SUPPORTYou are important to us .. we want to seriously help you. We provide FREE advice .. contact us. To access our on-line FREE "do-it-yourself" Engine Health Check click here .. we expect it will save you a lot of time and money.We are solution driven, not sales driven. We offer specific, purpose built corrective maintenance solutions to a range of common engine, vehicle and boating problems. Our highly effective maintenance solutions cost a fraction of a mechanical repair. We DO NOT sell "snake oils" or "cure all" products. No risk, 200% money back product guarantee .. We are confident that all our NEPTUNE Products will serve you well .. hence our no risk, 200% money back guarantee on the performance of our chemical products. This means that we will refund you twice your purchase price if you are not satisfied with the performance of our chemical products .. naturally some conditions apply. Please click guarantee to read the conditions. Help line ..If you have any queries about our products, or require help with an engine problem , please contact us for assistance .. we may take a few days to reply in detail to your email. Self-help .. 1) Please remember to look at our "Articles" and take our on-line FREE Engine Health Check. 2) Please use our internal "search engine" at the top left of each page. Our contacts are: tel/voicemail **64 9 4839760email info@neptuneproducts.co.nzWebsite www.neptuneproducts.co.nz Post BOX 34373 Birkenhead, Auckland 0746, NZ.
© COPYRIGHT The contents of our website, e-books, literature and product labels are © Copyright of ROSMAC Ltd, however, in the interests of better understanding and protection of the environment, we encourage you to copy and distribute our contents (except our e-books), provided always that the copy is not used to promote or sell competitive products or services and that the copy source is recognised as .. "© Copyright ROSMAC Ltd." TERMS of TRADE The following terms shall be incorporated into every contract between the Buyer and Rosmac Limited*, trading as A STOP to SMOKE and as NEPTUNE Products* for the supply of goods, unless specifically excluded in writing and signed by both parties. 1) PAYMENT ..1.1 Payment is to be made in full prior to the despatch of goods unless otherwise agreed in writing. 1.2 Receipt of any cheque, credit card details, or other bill of exchange shall not comprise payment until the same has been honoured and cleared. 1.3 Part payment will not compromise the rights of Rosmac Ltd, nor will it constitute satisfaction and/or transfer of the title in the goods. 2) ROMALPA Clause ..2.1 All goods remain the property of Rosmac Ltd, until payment in full is received (Romalpa clause). 3) PRICE ..3.1 Prices are subject to change without notice and all goods shall be charged at prices ruling at the time of ordering. 3.2 Any change in price arising from imposition of, or change in Government duties, levies, fees and taxes shall be for the account of the Buyer, shall be charged accordingly and shall be deemed to be part of the price. 3.3 All prices listed are exclusive of GST (unless otherwise shown), which shall be added to the price of the goods, freight and packaging charges if any. 4) FREIGHT ..4.1 Freight is charged on all delivered goods, unless otherwise stated. 4.2 Goods shall be freighted by normal ground transport to your stated delivery address. We cannot use the postal services, nor deliver to a PO Box or Postal Bag, nor deliver outside New Zealand when freighting chemical products, unless by prior agreement. 4.3 All claims for goods lost or damaged in transit must be lodged with the carrier concerned within 7 days and Rosmac Ltd must be notified of such claims within 7 days. 5) AVAILABILITY ..5.1 All orders are subject to goods availability, but Rosmac Ltd will make every reasonable endeavour to supply goods in full as soon as possible. 6) RETURNS and CANCELLED ORDERS ..6.1 Goods returned for credit and cancelled orders, will only be accepted subject to prior approval by Rosmac Ltd. All costs in returning goods are the responsibility of the Buyer. 7) CONFIDENTIALITY ..7.1 Unless with prior written consent of the Buyer, or unless required by law, Rosmac Ltd will not use, or disclose to any third party (other than for the purpose of performing these TERMS of TRADE), any information known to be confidential to the Buyer, or any information presumed by Rosamc Ltd to be confidential to the Buyer. 8) 200% MONEY BACK GUARANTEE ..8.1 To provide you with peace of mind, a double your money back guarantee of product performance (8.1a) is offered for 12 months from the date of sale on all our NEPTUNE Products, (excepting those in 8.2 below), such guarantee being limited to double your purchase price of the goods, provided such goods are proven to have been used strictly in accordance with directions on the product label, on mechanically sound, correctly adjusted, correctly timed engines, or on structurally and mechanically sound objects. 8.1a Since product performance differs with each product, it is defined in the guarantee section on each product main page.
8.2 This guarantee does not apply to NanoEnergisers, books, e-books, kitset models, or services, such items being covered by NZ Statutes, or those in the country of origin. 9) CONDITIONS of SALE .. DISCLAIMER ..9.1 Every reasonable effort has been made to provide accurate information, but since Rosmac Ltd cannot control the post-sale storage, or use of goods, no responsibility is accepted for such storage, use, or results thereof. Furthermore, no responsibility is taken for any wear, mechanical failure, or other deterioration occurring before, during, or after the use of any products. 9.2 All warranties and representations not set out in these TERMS of TRADE, whether expressed, implied, statutory or otherwise, are excluded from these TERMS of TRADE to the fullest extent allowed by law. 10) QUALITY ..10.1 Rosmac Ltd retains the right to modify, or improve the product specifications affecting quality at anytime without notice.11) FORCE MAJEURE ..11.1 Rosmac Ltd will not be liable for any act, or failure to fulfill its obligations, arising from any cause reasonably beyond its control, including acts of God, strikes, lockouts, riots, acts of war, epidemics, governmental actions, fire, communication line failures, power failures, earthquakes, or other disasters (called “Force Majeure”). 12) DISPUTES ..12.1 Any disputes will be conducted under New Zealand Law in English. THANK YOU ..Thank you for visiting. Please remember to take our on-line FREE Engine Health Check .. read our articles which will probably save you $$$$. Help care for the environment and make learning fun for all ages by visiting Doctor Dditel and friends.
PS .. remember to have a look at our " Good News" * ® tradename. Our contacts are: tel/voicemail **64 9 8207218email info@neptuneproducts.co.nzWebsite www.neptuneproducts.co.nz Post BOX 34373 Birkenhead, Auckland 0746, NZ. |
